About the Role
Title: Account Manager I
Location: Philadelphia United States
Job Description:
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
How You Will Make a Difference
Do you have a proven track record for navigating key decision makers and building rapport? STERIS IMS Account Managers impact patients’ lives everyday by providing our Customers solutions and education on how to extend the life of their medical equipment and instrumentation. Learn more about STERIS IMS here! www.steris-ims.com
Our Account Managers are responsible for managing sales and building relationships with our Customers by prospecting new revenue opportunities within their territory and managing their existing accounts for maximum profitability. Everything we offer our Customers is centered around three goals: patient safety, making full use of the department’s limited budgets, and extending the lifetime of their equipment and instrumentation.
There are not many companies that do what we do, so we make it a priority to continuously develop and train our sales force. STERIS IMS has several resources for our Account Managers to set them up for success and continued development along their careers. This includes on-the-job training, a dedicated training department, and local product managers.
The Account Manager has responsibilities to manage sales and Customer activities in his/her assigned territory. This individual is expected to achieve a maximum sales profitability, growth and account penetration within assigned territory by managing existing accounts and prospecting revenue opportunities.
This is a remote based customer facing position. To support and service our customers in the assigned territory candidates must be based out of the following states: PA or NJ
What You Will Do
• Maximize sales profitability, growth, and account penetration within your assigned territory
• Identify and close new business opportunities
• Plan sales activities such as education trainings, inventory evaluations and maintenance inspections
• Resolve all Customer service issues in an effective, timely manner
• Document Customer activities, purchase orders, etc. within STERIS IMS CRM
• Conduct quarterly and annual business reviews with Customers and senior managers
What You Will Need to be Successful
• Bachelor’s Degree
• 3-7 years of sales experience, including a proven track record of achieving sales goals
• Medical device/Service sales/B2B desirable preferred
• Industry certifications preferred (IAHCSMM, AORN, CCSVP, SGNA).
• Valid driver’s license with an acceptable driving record
• Solid system skills (Microsoft Office, Sales/Customer tracking software packages)
• Intermediate in Microsoft Office suite, experienced user of CRM to manage sales pipeline and activities
• Must be able to be compliant with hospital/customer credentialing requirements
Skills
• Customer focused – ability to communicate with customers, understand their needs, meet their objectives and resolve any issues or problems (conflict mgmt. skills)
• Ability to collaborate with colleagues to identify customer needs
• Excellent attention to detail
• Self-motivated; ability to work with little to no supervision
• Adaptable – ability to be flexible in schedule and meet customer demands
• Able to work for long periods and in fast-paced environment
• Highly organized with the ability to prioritize workloads
• Able to make decisions with little to no supervision
• Able to comply with company values demonstrating Customer focus, integrity, teamwork, professionalism and accountability