About the Role
Title: Account Manager, Mid-Market
Location: Remote US , Canada and Latin America
Job Description:
SUPERHUMAN
We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.
Today we are.
- The fastest email experience in the world
- Loved and adored: see what our customers say
Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE
At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
It all starts with the right team – a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT
We’re not solving a small problem, and we’re not addressing a small market. We’re going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn’t stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE
We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.
This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.
The primary goal of the Account Manager (AM) is to drive revenue growth in our contracted Superhuman customers. You’ll be responsible for planning, testing new strategies and forecasting accurately in your book of business. You’ll build strong relationships with Superhuman customers, identify new use cases, deeply understand customer motivations and create tangible value in your accounts.
ROLE
- Own the relationships a book of business of 100+ mid-market accounts
- Create a comprehensive and strategic account plan for each fiscal quarter
- Forecast your monthly, quarterly, and annual sales attainment accurately
- Exceed sales quota
- Help customers achieve their strategic goals by:
- uncovering customer pain points
- mapping custom solutions to alleviate their pains
- teaching industry insights & email productivity best practices
- communicating ROI
- multithreading across the key influencers and decision-makers
- closing annual and multi-year deal
- Partner closely with Customer Success Managers (CSMs) to:
- conduct consistent value reviews with customers
- identify potential areas of expansion in key accounts
- get Superhuman in the hands of key personas at target accounts
- drive activation and engagement
- Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey.
- Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer’s business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams.
- Nurture customer decision-maker relationships and become a trusted advisor
- Be intellectually curious, creative, collaborative, team-oriented, honest, and seek to improve by 1%+ every day with a growth mindset.
SOUND LIKE YOU
- Experience: You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS
- Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
- Excellent Communicator: You’re able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.
- Relationship Builder: You place a high value on building strong relationships internally and externally.
- Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
- Start-to-Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company.
- Cares deeply, challenges directly: You discuss and debate ideas openly.
- Bias to action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
- Location: We’re open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada