The global team at Xapo Bank is on the hunt for a high-performing, bilingual Account Manager to join their Customer Success team. This fully remote role focuses on managing a portfolio of high-net-worth clients across the LATAM region while driving revenue, retention, and relationship growth.
You’ll work hands-on with clients, onboard new members, provide tailored support, and promote Xapo’s brand at regional events. This is a great fit for someone with a background in private banking, investment, or commercial finance who also has a finger on the pulse of crypto markets.
✅ Role Highlights
• 100% Remote – Work from anywhere
• Competitive compensation with performance-driven KPIs
• Must be fluent in English and Spanish
• Requires travel for events and in-person client engagement
• Emphasis on wealth management, client retention, and AUM growth
📋 What You’ll Own
• Manage HNW customer relationships across LATAM
• Originate and convert leads through events and direct outreach
• Act as a regional escalation point for support teams
• Monitor portfolios and align clients with Xapo’s financial offerings
• Collaborate with internal teams on cross-selling strategies
• Stay up to date on both fiat and crypto financial landscapes
🎯 Must-Have Traits
• 3+ years in private, commercial, or investment banking
• Exposure to crypto markets
• Proven track record of achieving financial KPIs
• Excellent communication and stakeholder management skills
• Strong understanding of stablecoins and fiat payment systems
💻 Remote Requirements
• Reliable internet connection
• Secure and dedicated workspace
• Ability to follow Xapo’s device and compliance policies
💡 Why This Role Stands Out
• Global impact with flexible hours and remote freedom
• Annual budget for personal development
• Emphasis on innovation, customer-first mindset, and cutting-edge fintech
• Full support from a distributed team across 40+ countries
✍️ Ready to take client engagement to the next level in a remote-first bank reimagining global finance? Apply today and bring your LATAM expertise to a mission-driven team that values freedom, security, and performance.