About the Role
Account Servicing Specialist – Bilingual
LocationUS-Rothschild
ID2024-1371
Category Customer Service/Support
Position Type Regular Full-Time
Remote Yes
Description
About Foundation Finance:
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC’s full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We’re making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It’s a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.
Overview
Account Servicing Specialist Description & Duties:
Account Servicing Specialist is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This level allows the handing of more complex account questions directed from the customer service team and other representatives.
Duties may include, but are not limited to:
Responsibilities
- Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
- Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.
- Research delinquent accounts to determine best course of resolution actions.
- Processes over the phone payments, including credit card transactions.
- Provides relief options to customers encountering hardships in accordance with company policies and practices.
- Utilize company resources to achieve one-call resolutions.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
- Assists with in-office and administrative tasks as needed.
- Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive “can-do” attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Qualifications
Minimum Qualifications:
- Associate’s degree in business, finance, communication, marketing or related field OR relevant applicable experience.
- Strong computer skills including Word, Excel, Internet, email.
- Professional phone presence and excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Able to handle stressful conversations with tact and diplomacy to yield the desired results.
- Strong typing skills.
- Strong attention to detail.