Job Description
Account Support Representative
Employees can work remotely
Full-time
Department: Customer Service
Job Description
The Account Support Representative is a customer facing role responsible for supporting multiple builder accounts. This role will build positive relationships with our builders by ensuring a seamless order process, communicating changes and status updates proactively, and facilitating the resolution of order issues as they arise.
Responsibilities
- Manage internal and external communications (by phone or email) regarding construction, cabinet orders, order selections, and account questions
- Monitor building progress and change orders
- Enter orders into Masterbrand systems and manage the invoicing functions of completed orders
- Complete appropriate paperwork associated with entering and processing customer orders
- Address logistic/carrier issues as they arise and develop resolutions
- Prepare accurate contract pricing on orders
- Process and authorizes product returns, credits, bills, and payments to 3rd party service agents
Qualifications
- High school diploma or equivalent is minimally required
- A 2-year or 4-year degree is preferred
- Previous Customer Service experience preferred
- Ability to read, analyze, and interpret general business information, documents, and regulations
- Computer literate
- Demonstrated ability to build positive relationships
- Organized and able to successfully manage multiple projects or tasks