About the Role
Title: Accounts Receivable Clerk (Spanish Bilingual)
Location: Remote PH
Job Description:
The Accounts Receivable Clerk will be the main point of contact for finance-related questions from clients. The monthly collections process will be their responsibility which involves late fees, payment reminders, phone calls, managing portal closures, and sending clients to collections.
Job Responsibilities
- Make outbound calls to remind clients of outstanding invoices;
- Contact clients about their first invoice and enroll them in automatic payments;
- Creating and sending invoices, late fees, and payment reminders to clients;
- Process and apply credit memos to accounts;
- Answer inbound calls to assist clients with billing inquiries;
- Respond to client’s email billing inquiries;
- Process automatic payments;
- Manage the process to send delinquent accounts to collections agency;
- Apply checks from the lockbox and scan them to the appropriate account;
- Monitor inbound ACHs and apply for payments;
- Close delinquent client’s portal access and reopen the portal once outstanding invoices are paid;
- Perform payment merchant reconciliations to ensure accuracy;
- Perform other duties as assigned.
Requirements
- Ability to maintain regular and punctual attendance;
- Encourage a direct and positive relationship between the community and the company;
- Able to thrive in a fast-paced environment;
- Able to quickly learn new software and use systems accurately;
- You are a natural problem solver and are focused on creating solutions;
- You can adapt quickly to a changing environment;
- You work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience;
- Ability to be held accountable to the department and organizational numbers, data, and deadlines;
- Ability to quickly pivot, be process-oriented, with high attention to detail;
- Demonstrate and promote non-negotiable integrity and dignity of the individual in an environment of mutual trust and respect;
- Exhibit a commitment to lifelong learning, encourage others to do so, and continue to grow technically and interpersonally to perform the job at the highest levels of competency.
Preferred Qualifications:
- Bilingual in Spanish;
- Bachelors in Finance or Accounting;
- 2+ years of experience working in an office environment preferred;
- Sage Accounting software knowledge a plus;
- Experience in a Finance or Billing Department preferred;
- Strong communication skills both verbal and written;
- Experience with Salesforce or other CRM preferred.
System Requirements
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone