Own your portfolio, protect cash flow, and keep customer relationships intact while you do it. If you’re sharp with collections, love untangling billing disputes, and can stay organized in a fast-moving environment, this AR role is a solid fit.
About the Company
This organization is hiring an Accounts Receivable Specialist to manage a portfolio of accounts, enforce credit and collection policies, and support the VP of Credit & Collections. You’ll partner closely with Operations, Sales, and Customer Service to manage large-balance strategic accounts and resolve disputes, including portal billing issues and third-party collections work.
Schedule
- Remote (U.S.)
- Full-time
- Preferred hours: Monday–Friday, 8:00am–5:00pm Eastern Time
- Portfolio-based workload with month-end responsibilities and deadline-driven tasks
What You’ll Do
- Monitor accounts daily: place accounts on hold, release orders, review collection notes, and analyze aging
- Contact customers for past-due payments and communicate delinquent balances clearly and professionally
- Review requests for increased credit limits and support credit decisioning
- Identify potential write-offs/third-party placements and prepare documentation for approval
- Complete month-end reserve review processes
- Support AR operations as needed (including invoice-related tasks for leadership)
- Resolve customer disputes tied to billing and order entry errors
- Research accounts and compile documentation to support adjustments and corrections
- Gather customer data to ensure accurate setup in Oracle
- Coordinate investigations for pricing issues, UADs, debit/credit memos, and related corrections
- Partner with cash application to ensure timely, accurate payment posting
- Process payments through third-party portals and submit credits/rebills when needed
- Document customer communications in ERP notes
- Communicate consistently with Sales, Operations, and Customer Service on account status
- Work with third-party vendors for collections and portal billing issues
- Handle additional duties as assigned
What You Need
- 2+ years of Accounts Receivable experience
- High school diploma or equivalent (Associate’s in business/finance/accounting preferred)
- Strong written and verbal English communication skills
- Working knowledge of Microsoft Office (Excel, Outlook, Word)
- Ability to learn specialized systems and navigate databases (Oracle exposure is a plus)
- Strong organization, attention to detail, and deadline management
- Customer-first dispute resolution mindset with strong problem-solving skills
- Ability to work independently with minimal supervision in a fast-paced environment
- Comfortable with prolonged computer work and focused sitting time
- Bonus: shared services experience with remote third-party providers
- Bonus: retail industry experience
Benefits
- Not listed in the posting (role is full-time; ask during screening)
If you’re good at collecting without burning bridges and you can keep an aging report tight, apply now.
Protect the revenue. Clean up the disputes. Keep the accounts moving.
Happy Hunting,
~Two Chicks…