Job Description
Title: CPT-5268 Admin Support for Rental Properties (Remote)
Location:
- Worldwide
- Remote OK
Job Type: Full-Time
Job Desc:
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Job Details
CPT- 5268 Admin Support for Rental Properties
REQUIRED SERVICE: Business Support Virtual Assistant (VA) – Rental Operations
REQUESTED EXPERIENCE TIER LEVEL: Junior
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: EST
SHIFT HOURS: 9 am-6 pm EST
SHIFT DAYS: Monday-Friday
Number of VAs: 1
PREFERENCES:
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: None
REGION PREFERENCES: None
Admin Support for Rental Properties
Key Responsibilities:
Client Communication:
- Manage inbound and outbound calls related to Airbnb rental inquiries and bookings.
- Utilize Grasshopper to handle and direct calls efficiently.
- Assist clients with information about available rentals, pricing, and booking procedures.
- Address and resolve client concerns or issues in a timely and professional manner.
Airbnb Listing Management:
- Create and update Airbnb property listings with accurate and appealing information.
- Monitor and respond to guest inquiries through the Airbnb messaging system.
- Ensure pricing and availability are up-to-date on the Airbnb platform.
Reservation Coordination:
- Coordinate bookings and reservations through Airbnb and other platforms.
- Assist in the preparation of rental agreements and documentation.
- Manage the reservation calendar and ensure accurate scheduling.
Administrative Support:
- Use Grasshopper to manage voicemail, call forwarding, and other telephony tasks.
- Organize and maintain files, records, and documentation related to rental operations.
- Provide general administrative support as needed.
Data Entry and Reporting:
- Enter and update information in Airbnb and Grasshopper databases.
- Generate regular reports on Airbnb booking metrics and call statistics.
Qualifications:
- Proven experience as a virtual assistant or in a similar administrative role.
- Familiarity with Airbnb’s platform and experience in managing Airbnb listings.
- Proficiency in using Grasshopper or similar telephony software.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.