About the Role
Title: Remote Admissions Advisor – Mountain Time Zone
Location: Orchard Park United States
Job Description:
Position Status: Non-exempt
Work Hours: 8:00 to 5:00 pm MST or 9:00am – 6:00pm MST Monday – Thursday, with Friday hours until 4:00pm MST, Rotational Saturdays.
Reports To: Admissions Manager
Location: Remote
Position Summary:
This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs based selling in a call center environment. The Remote Admissions Representative is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.
Essential Duties and Responsibilities:
- Goals: Meet and maintain conversion metrics dictated by projected budgetary enrollment.
- Sales-Driven Interview: Interview and enroll qualified students through phone, email, chat, and other electronic communication methods. Use effective probing to determine needs and deliver a value-based enrollment experience. Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start. Suggest improvement opportunities in the admissions process. Effectively communicate the admissions process to students.
- Financial Aid Partnership: Facilitate interdepartmental communications with Financial Aid. Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications. Evaluate the process and contributes to Lessons Learned at the end of the start.
- Relationship Building and Retention: Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. Demonstrate consistent and effective follow up. Contact potential students designated as Leadbank and Rollover. Apply professional expertise in the enrollment process to provide additional enrollment sources such as referrals. Secure referrals and generate leads from all internal and external sources (alumni, students, etc.).
- Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM database. Complete all paperwork in a timely manner.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Remote Associate Qualifications:
- A minimum of two years of Higher Education Admissions experience in a high – volume Admissions center, four plus years of experience preferred.
- The demonstrated ability to work remotely with limited supervision, one to two years of remote experience preferred.
- The ability to have a high level of competence in using technology in a remote setting.
- Travel to the Buffalo, NY area for a minimum of one week per year for onboarding and training.
Physical Demands and Work Environment:
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Position requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.