About the Role
Admissions Coordinator (Remote)
Job Category: Operations
- Full-Time
- LocationsKing of Prussia, PA 19406, USAAltoona, PA 16602, US
Pyramid Healthcare Inc. is looking to add a new admission coordinator to their team. The right applicant will have at least 1 year of call center experience.
Schedule: Monday-Friday 12:00 pm – 8:00 pm
Essential Duties and Responsibilities:
· Answer all calls through appropriate call queues
· Resolve all questions from callers and/or route call to appropriate site/department
· Complete all documentation in EMR and marketing systems related to calls
· Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
· Schedule new and returning patients appropriately in EMR system
· Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
· Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
· Maintain performance as related to KPIs and performance/quality review measures
Supervisory Responsibilities
None
Required Qualifications
Education, Licensure, & Experience
· High School Diploma
· 1+ Year Customer Service Experience Preferred
· 1+ Year Healthcare Related Work Experience Preferred
Job Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Strong communication skills, both written and verbal
· Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
· Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy
· Ability to manage time and organize work flow to ensure all call situations are handled efficiently and timely
· General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
· Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls
Qualifications
E ducation
Required
High School/GED or better.
Experience
Preferred
1 year:
Knowledge of data entry (primarily Excel) and computer software systems
3 years:
Experience in a call center or customer service field. Knowledge of medical terminology