If you’re fluent in Spanish and English and you can run a high-volume phone day with empathy and urgency, Charlie Health is hiring for a bilingual Admissions Coordinator. You’re the first voice families hear, the person who builds trust fast, explains money clearly, and moves clients into care without letting them fall through the cracks.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection and a coordinated clinical model.
Schedule
- Remote (United States)
- Shift-based schedule (selected during application; times listed in Mountain Standard Time)
- Not available to candidates in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
What You’ll Do
- Manage a high volume of inbound and outbound calls with prospective clients, families, and referral sources
- Build trust and gather key demographics, presenting problems, and treatment history
- Clearly explain financial policies, payment options, and potential assistance programs
- Keep meticulous records in Salesforce, including consents and insurance information
- Coordinate across internal teams to hit KPIs like time-to-admission and client satisfaction
- Maintain consistent follow-up to advance clients through the admissions process
- Confidently pitch Charlie Health’s individualized clinical model in both Spanish and English
- Meet and exceed admission quotas and performance targets tied to KPIs
What You Need
- Bilingual fluency in Spanish and English
- Bachelor’s degree
- 1–5 years of sales experience (healthcare admissions is a plus)
- Documented history of exceeding targets in sales or admissions-style roles
- Salesforce experience
- Ability to thrive in a fast-paced, KPI-driven environment
- Comfortable with shift-based scheduling
- HIPAA familiarity is a plus
- Experience working with adolescents and young adults in a mental health context is a plus
- Proficiency in Microsoft Office and Google Suite
Benefits
- Comprehensive benefits for full-time employees
- Target base pay: $54,000–$60,000/year
- Performance bonus target brings total cash comp to $66,000–$84,000/year (final offer depends on location, experience, internal equity, and business needs)
Quick gut-check: this is mission-driven work, but it’s still a sales-adjacent pipeline role with quotas and metrics. If you like being measured and you’re strong on the phone, bilingual makes you extra valuable here.
Happy Hunting,
~Two Chicks…