Be the first voice that makes someone feel safe enough to say “I need help” in the language they’re most comfortable in. You’ll guide Spanish and English speaking clients and families through admissions with speed, clarity, and care, so more people can start treatment without delay.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is rooted in connection between clients, clinicians, care teams, loved ones, and communities. The mission is urgent and human: expand access to life saving treatment from home.
Schedule
Full time, remote (United States). Shift based schedule (times provided in the application). Not available to candidates in: AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC.
What You’ll Do
⦁ Handle a high volume of inbound and outbound calls with prospective clients, families, and referral sources in a compassionate, professional way
⦁ Build trust quickly and gather demographics, presenting concerns, and treatment history in both Spanish and English
⦁ Explain financial policies, payment options, and potential financial assistance clearly and accurately
⦁ Maintain meticulous client records in Salesforce, including consents and insurance information
⦁ Coordinate with internal teams to drive key metrics like time to admission, admission rates, and client satisfaction
⦁ Follow strict timelines and documentation standards to keep admissions moving smoothly
⦁ Provide consistent communication with prospective clients and referral sources to advance them into Charlie Health’s program
⦁ Pitch Charlie Health’s individualized, innovative care model with confidence and clarity
⦁ Meet and exceed performance goals tied to admissions quotas and KPI targets
What You Need
⦁ Bilingual fluency in Spanish and English (required)
⦁ Bachelor’s degree
⦁ 1–5 years of sales experience (healthcare admissions experience is a strong plus)
⦁ Proven track record of exceeding performance targets in sales, admissions, or client conversion roles
⦁ 1+ year experience using Salesforce or another CRM regularly
⦁ Comfort working in a fast paced, high volume, phone heavy environment
⦁ Strong multitasking skills and high attention to detail for documentation standards
⦁ Ability to work a shift based schedule
⦁ Proficiency in Microsoft Office and Google Suite
⦁ Familiarity with HIPAA policies (plus)
⦁ Experience supporting adolescents and young adults in a mental health context (plus)
Benefits
⦁ Comprehensive benefits for full time employees
⦁ Target base pay: $54,000–$60,000 per year
⦁ Performance based bonus opportunity, with target total cash compensation of $66,000–$84,000 per year
⦁ Remote work (in eligible states) with mission driven impact at scale
Bilingual admissions talent is in demand, and roles like this move fast. If you can hit numbers without losing the human touch, apply while it’s open.
If you want your work to mean something every single day, this is a strong front door into mission driven healthcare.
Happy Hunting,
~Two Chicks…