Be the first point of contact for patients and families seeking life-saving behavioral healthcare. Use your bilingual skills to build trust and guide clients through the admissions process with compassion and professionalism.
About Charlie Health
Charlie Health is on a mission to connect people everywhere with personalized, virtual treatment for mental health, substance use, and eating disorders. We focus on serving individuals with complex needs and expanding access to care that truly makes a difference. As one of the fastest-growing healthcare startups, we’re looking for purpose-driven professionals who want to transform behavioral healthcare.
Schedule
- Full-time, remote position (not available in AK, CA, CO, CT, DC, MA, ME, MN, NJ, NY, OR, WA)
- Shift-based schedule (options listed in the application)
- Compensation: $54,000–$60,000 base salary + performance-based bonus (total target $66,000–$84,000 annually)
What You’ll Do
- Manage high-volume inbound and outbound calls with prospective clients, families, and referral sources
- Build rapport while gathering client demographics, presenting issues, and treatment histories
- Clearly explain financial policies, payment options, and assistance programs
- Maintain accurate client records in Salesforce, including consents and insurance details
- Coordinate with internal teams to meet KPIs (time-to-admission, client satisfaction, admission rates)
- Represent Charlie Health’s mission and individualized clinical model to prospective clients and families
What You Need
- Bilingual fluency in Spanish and English (required)
- High school diploma or equivalent (Bachelor’s preferred)
- 2+ years of sales or admissions experience; healthcare admissions a plus
- 1+ year of CRM experience (Salesforce strongly preferred)
- Proven track record of meeting/exceeding performance targets
- Ability to multitask in a fast-paced environment
- Familiarity with HIPAA and experience with adolescents/young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness resources
- Performance-based bonus opportunities
- Inclusive, mission-driven culture
This is more than admissions—it’s a chance to be the bridge that connects families to life-saving care.
Apply today and help expand access to mental health support for communities across the country.
Happy Hunting,
~Two Chicks…