If you’re good on the phone, fast on your feet, and can balance empathy with urgency, this role is built for you. You’ll guide clients and families through a high-stakes admissions process, keeping timelines tight, documentation clean, and the human side front and center.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for people navigating complex mental health conditions, substance use disorders, and eating disorders. Their model is rooted in connection, bringing clients, families, and care teams together to deliver meaningful outcomes from home.
Schedule
- Remote (United States)
- Shift-based schedule (all times listed in Mountain Standard Time; shift selected in the application)
- Not available in: Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington State, or Washington, DC
- State background checks required (Florida requires fingerprint-based check; Charlie Health covers the cost)
What You’ll Do
- Handle a high volume of inbound/outbound calls with prospective clients, families, and referral sources
- Build trust quickly to gather demographics, presenting concerns, and treatment history
- Explain financial policies, payment options, and potential financial assistance clearly
- Maintain accurate Salesforce documentation (consents, insurance info, client records)
- Coordinate with internal teams to hit KPIs (time-to-admission, satisfaction, admission rates)
- Keep communication timely and consistent to move clients through the admissions pipeline
- Confidently explain and “sell” Charlie Health’s services and clinical model to families
What You Need
- Bachelor’s degree
- 1–5 years of sales experience (healthcare admissions is a plus)
- Proven history of meeting/exceeding goals (quotas, KPIs, targets)
- Salesforce experience
- Comfortable working shift schedules
- Strong multitasking skills in a fast-paced environment
- HIPAA familiarity (preferred)
- Experience with adolescents/young adults in a mental health context (preferred)
- Proficiency with Microsoft Office + Google Suite
Benefits
- Comprehensive benefits for full-time employees
- Performance-based bonus opportunity
- Compensation: $54,000–$60,000 base salary
- Target total cash compensation (base + potential bonus): $66,000–$84,000
This is one of those roles where being “good with people” isn’t a vibe, it’s the job. If you can keep someone calm, get the facts, and move the process forward without dropping the ball, you’ll stand out.
Happy Hunting,
~Two Chicks…