About the Role
Admissions Coordinator (Part-Time)
at Charlie Health
Remote, United States
Why Charlie Health?
Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About The Role
Charlie Health is looking for part-time Admissions Coordinators to join our growing team. We are a startup with a big vision and your role will be essential to our success.You’ll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You’ll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You’ll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by Charlie Healths admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.
Responsibilities
- Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
- Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
- Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
- Maintain a comprehensive understanding of Charlie Health’s services, mission and vision and be able to pitch Charlie Healths innovative and individualized clinical model to clients and families
- Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
- Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
- Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
- Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Healths program
- Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
- Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals
Requirements
- High school diploma or equivalent
- Experience working in a call center with high inbound / outbound calls
- Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles.
- Experience working with a CRM
- Commitment to upholding Charlie Healths Mission, Vision, and Values.
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in multitasking and operating in a high-paced environment
- High emotional intelligence and familiarity with HIPAA policies
- Proficiency in Microsoft Office and Google Suite