Job Description
Part-Time
Remote Admissions Credentials Representative, Office of Admissions Operations
Bloomington, Indiana;Indianapolis, Indiana;Columbus, Indiana;Richmond, Indiana;Fort Wayne, Indiana;Kokomo, Indiana;Gary, Indiana;South Bend, Indiana;New Albany, Indiana
ADMISSIONS OPERATIONS (BL-OPER-IUBLA)
Department Information
The Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students’ lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on diversity and excellent service, OEM works with campus partners to make IU Bloomington the best university possible.
The Office of Admissions Operations provides operational, processing, and custom systems support for undergraduate recruitment and admissions activities on the Indiana University Bloomington campus.
Job Summary
Department Specific Responsibilities
- Maintains expertise in data entry of high school curriculum from transcripts and other sources, with particular emphasis on speed and accuracy.
- Develops skill in the use of local and enterprise systems and databases (Hydrus, OnBase, SIS) to facilitate processing of transcripts and other academic materials.
- Continuously monitors workflow processing queues, prioritizing and adjusting tasks as needed to meet deadlines and support initiatives.
- Identifies and escalates curriculum discrepancies and processing irregularities.
- Assists with other processing tasks on an as-needed basis.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (HSED or GED)
WORK EXPERIENCE
Required
- 2 years of office work experience.
SKILLS
Required
- Excellent interpersonal and communication skills, including a customer service orientation and ability to interact and effectively communicate with a wide variety of individuals
- Ability to take initiative and exert reliability, flexibility, and positive attitude while handling stressful situations and confidential information and materials
- Ability to exhibit competence, patience, and tact in a fast-paced environment
- A high degree of integrity, accountability, and attention to detail as problems detected in the processing workflow may impact a student’s admission status
- Strong organizational, multitasking, and problem-solving skills
- Advanced keyboarding skills and experience with Microsoft Office Suite (Outlook, Excel)
Working Conditions / Demands
Must be able to maintain a complex operational schedule and have some flexibility in work schedule. Position requires a high degree of tolerance for stress and extended time at a computer during high volume work periods.
This is a remote position. You will need to demonstrate technology and system access to the following:
- A high speed, stable internet connection.
- A quiet, private work environment.
- A PC running at least Windows 10 or a Mac running Catalina.
- 2 monitors (at least 14 inches each).
- A full, standard-size keyboard and mouse (trackpad will not suffice).
- A webcam for Zoom video conferencing.
- Ability to run Pulse Secure VPN and connect to IUanyware.
- A microphone and speakers, or a headset with an attached microphone.