Job Description
Alert Response Coach
locations
Remote – USA
time type
Full time
job requisition id
JR15812
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
The Opportunity
The Alert Response Coach is responsible for providing real-time support for members with acute chronic condition needs in response to wirelessly enabled monitoring device notifications on a 24/7/365 basis.
Responsibilities
- Respond to notifications from wirelessly enabled monitoring devices for chronic conditions.
- Actively engage with members via a variety of communication tools including telephone, email and text to provide coaching, feedback and support.
- Complete thorough and accurate documentation of each alert case according to Teladoc standards.
- Focus on serving members efficiently and effectively to achieve the best outcomes possible which may include referrals to Scheduled Coaching programs.
- Support corporate initiatives and special projects as needed.
Candidate Profile
- Bachelor’s Degree in health related field or MA/EMT/Paramedic certification plus 2 years’ experience in field
- Excellent written and verbal communication skills
- Exceptional time management and organizational skills
- Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner
- Commitment to high quality customer service utilizing strong interpersonal skills
- Flexible, and able to work in a fast-paced environment
- Able to learn and effectively utilize multiple technology platforms
- Also Desirable: Advanced degree in health-related field (Behavior, Nutrition, RD) field