About the Role
Amazing Charts Technical Support Representative-1
locations
Ontario, Canada
Newfoundland, Canada
New Brunswick, Canada
Remote – Saskatchewan
Nova Scotia, Canada
Remote – Alberta
Manitoba, Canada
time type
Full time
job requisition id
R0024939
Principal Duties and Responsibilities
- Monitors and answers incoming support calls, chats, and emails.
- Make outbound calls for waiting cases.
- Use remote login tools to assist clients with technical and product questions.
- Fixes issues when possible or escalates issues as needed.
- Maintains up to date case documentation of work performed and information provided to clients.
- May use documentation to help resolve issues.
- Maintains client relationships.
- Creates and provides support documentation.
- Helps rollout software upgrades.
- Stay abreast on the latest developments in software.
- Other duties as assigned.
Required
- A polite and professional customer-focused attitude.
- Excellent verbal and written communication skills.
- Ability to multi-task and properly prioritize assignments in order of issue severity.
- Basic understanding of Microsoft Windows functions and file structure.
- Familiarity with Microsoft Dynamics a plus.