About the Role
Title: Analyst – Fraud Detection
R021530
Romania
Finance & Accounting
Regular
Location Details: Romania, Remote
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
Join our team
As a Fraud Detection Analyst, you are an integral part of a team whose mission is to help the company provide outstanding payment experience to customers while mitigating the company’s fraud related losses. Our Fraud Detection Analysts review orders and make fraud decisions, working with both internal and external customers via phone, chat, and email; and provide excellent and timely service. This is to both reduce financial loss to the company and ensure our customers are cleared as quickly as possible.
** Please note that this department is 24/7**
What you’ll get to do…
- Decision orders presented through a review queue utilizing given information and available research to resolve whether the order is valid, fraud, or needs more information/investigation. Each order is different, yet a decision on how to proceed needs to be made quickly and accurately
- Conduct research as appropriate to help validate a fraud/valid decision
- Represent the department professionally at every turn. Team members are experts in Fraud and are encouraged to conduct themselves expertly at all times
- Make outbound calls to customers to resolve if fraudulent payment activity is present
- Receive inbound calls from customers or our Care team either validating or confirming fraud on the purchase
- Review JIRA (email) tickets to resolve fraud investigations, assist customers with fraud-related scenarios, and accurately route customers as needed. Part of this review consists of reviewing documentation for validity, including identifying fake or altered (fraudulent) documents
- Assist internal customers via chat in resolving fraud and locked-account scenario
- Candidates must be skilled in performing intermediate to advanced web-based searches. Candidates should be able to quickly absorb information from web-based searches and apply that information in their decision-making
- Perform other work-related duties as assigned
Your experience should include…
- 1+ years experience in a call center/customer support environment
- 1+ years fraud detection or banking experience
- Experience working in a metric/queue environment