Job Description
Appointment Setter – Call Center – REMOTE Greenville, SC
- Location: USA, Greenville, SC
- Job category: Customer Service Representative (CSR)
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance?
What’s in it for YOU!
- $15.00 per hour, starting pay rate
- Up to $2.00 per hour, in potential performance-based incentives
- 100% REMOTE for those that live in Greenville, SC and the surrounding area – including training
- Great job for first-time call center advisors.
- Position as a Transcom employee (not an independent contractor)
- Computer for this role is provided by Transcom
- Paid Vacation
- Health Benefits for you and your family
- 401(k) Investment options with employer match opportunities
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- Career advancement
Join our Transcom Family as a Customer Service Agent – REMOTE within the Greenville, SC area!
In this full-time employee role, you’ll support our client’s customers with locating offices for patients, scheduling new appointments, canceling or changing a scheduled service, and answering patient questions. In addition, you’ll also make outbound calls for appointment confirmations and rebookings.
What we are looking for:
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual call center environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk, wearing a wired headset, while talking to customers in a high-volume and fast-paced environment
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Work-from-home – within reasonable driving distance of the Greenville, SC area
- Able to work a full-time work week of 32-40 hours, with overtime opportunities, as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts, including: evenings, weekends, and holidays
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
- Previous call center and/or work from home experience preferred