About the Role
Appointment Specialist
Remote
Remote-Serbia
Part time
job requisition id
P746178
About the team
Appointment Specialist is a part-time position in Serbia, alongside our team there is also the original larger team of 200+ people in USA. The task of a Showing Specialist is to receive a brief call from a buyer’s agent, enter the time when the house/apartment can be viewed in the web application Appointment Center (AC) (inbound call), and to call the seller’s agent or the property owner themselves to confirm viewing appointments (outbound call). Showing Specialists are not expected to sell, market, or troubleshoot online with clients.
About the role
The Appointment specialist is the heartbeat of the company. This position involves extensive telephone interaction, facilitating showings by handling both inbound and outbound calls with real estate agents, homeowners, tenants, home appraisers, and home inspectors.
- Scheduling, rescheduling, confirming, and canceling real estate appointments.
- Facilitate appointments for showings, previews, inspections, appraisals, and BPO’s.
- Update new and existing MLS listing showing instructions, including restrictions and exceptions.
- Solicit instruction updates from listing agents by phone and email to ensure the appointment center has complete updated showing instructions, phone numbers, and lockbox data.
- Answer questions regarding appointment detail.
- Resolve showing issues; make extra calls to include but not limited to handle the missing lockbox, lockbox not working, running late inquiries, resend confirmations, security alarm issues as needed.
- Merge relisted MLS listings with new or multiple MLS’s.
- Support listing agents requiring assistance with email notifications.
- Resend agent website login information.
Who you are
- Great articulation and pronunciation; friendly and outgoing phone voice.
- Excellent verbal and written communication skills
- Must have a great attention to detail and thoroughness in completing tasks.
- Minimum of 6 months customer service experience.
- High School diploma required.
- Required basic computer skills (i.e. typing and navigating between programs/screens to enter data and process information).
- Flexibility in schedule availability to meet company needs.
- Consistently meet 90-135 sec average handle time, and 90% QA score.
- Must be able to maintain a professional appearance and attitude.
- Must be dependable and punctual in attendance.