About the Role
Title: Asset Resolution Specialist
Location: Remote
Job Description:
Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.
Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.
Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.
- Loans Funded: $22 billion in loans funded
- Homes financed: 71,000+ projects funded for our customers across the country
- Geography: 31 states + D.C. where we lend to REIs so they can revitalize neighborhoods
- Employees: Over 400 employees with competitive benefits and perks
The Role
The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You’ll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.
Responsibilities
- The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers
- Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor
- Works closely with our investors to negotiate loss mitigation strategies
- Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution
- Manage relationships with internal departments and with business partners
- Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems
- Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives
- Responsible for periodic and ad-hoc reporting
Qualifications
- Minimum of 2 years of mortgage experience
- Bachelor’s degree
- Exemplary communication skills, both written and spoken
- Must have the ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf
- General knowledge about the entire loss mitigation process
- Self-starter with the ability to independently work a pipeline effectively