Job Description
Associate Client Support Representative
locations
Minnesota-Home Office
Arizona-Home Office
Missouri – Home Office
Iowa – Home Office
Wisconsin-Home Office
New Jersey-Home Office
Wyoming – Home Office
Arkansas-Home Office
Montana – Home Office
Nevada-Home Office
Idaho-Home Office
time type
Full time
job requisition id
JR1058290
At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are actively seeking a remote, Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.
Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we’d love to hear from you!
The work hours will be 10 AM – 7 PM (CT). This is a remote role where you will work off-site with occasional office hours.
Responsibilities:
Call Handling
- Inbound calls – High call volume (50-100 calls per day)
- Outbound calls – Product support and customer education
- Log call notes in Salesforce and JIRA
- Accurately process inbound and outbound email communications
Customer Relationship Management
- Maintain client relationships focused on customer satisfaction and retention
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
Customer Education
- Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
- Researching previous and current account activity to resolve issues or answer questions
- Entering issues for Development to further investigate
- Close case and follow up with customer on resolution
Requirements:
- Bachelor’s degree or equivalent experience preferred
- A minimum of two years of customer service experience
- Attention to detail under tight deadlines
- Strong written and verbal communication skills
- Ability to cover shifts that range from 7 AM – 7 PM CT. Primary shift is 10-7 CT.
- Digital marketing experience, including websites, domain names, SEO and SEM strategies a plus