About the Role
Title: Associate Collections Representative – Remote in MN or WI
Location: Minneapolis MN US
Job Description:
If you are located within the state of MN or WI, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Inbound calls, some outbound calls. Working in EPIC all day every day. Working in insurance verification systems. Reviewing EOBs
This position is responsible for receiving and initiating calls with patients to collect payments and settle accounts. Follows-up on accounts, receives and processes payments, and updates incomplete and missing account information. Collaborates with patients to create payment arrangements and counsels’ patients on financial assistance programs.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work our 8-hour shift schedules during our normal business hours of (8:00am – 4:30pm CST, Monday – Thursday and 7:30am – 4:00pm CST, Fridays). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2925 Chicago Ave, Minneapolis, MN 55407.
We offer 6 weeks of paid training. The hours of the training will be during our normal business hours.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Coordinates the resolution of unpaid accounts.
- Receives and resolves calls from patients, insurance companies, attorneys, and departments.
- Obtains and processes payments.
- Collaborates with patients to create payment arrangements.
- Updates incomplete and missing account information.
- Documents collection activities.
- Other duties as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 1+ years of EPIC or similar EMR systems
- 1+ years experience working in medical/healthcare collections
- Ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment on day one.
- Ability to work Monday- Thursday, 8:00am – 4:30pm CST and Friday, 7:30am – 4:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- EPIC experience
Telecommuting Requirements:
- Reside within Minnesota or Wisconsin
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service