Job Description
ASSOCIATE CUSTOMER SERVICE REPRESENTATIVE
PROVIDENCE
BEAVERTON, OREGON
ReqID: 134719
Job Category: Customer Service
Schedule: Part time
Shift: Evening
Description
The Intake Specialist 1 is a member of the ProvRN team, and the pivotal first line of communication to ProvRN patients working in a 24/7 remote work environment. The Intake Specialist 1 is responsible for answering incoming calls providing general assistance along with entering demographic and symptom information into the software program and utilize defined parameters to identify the acuity of the callers need. There is a high expectation of strong customer service and communication skills to assist our patients with their concerns and assure safety.
Required qualifications:
- One (1) year call center or multi-line telecommunication system experience.
- One (1) year experience in a Windows operating environment.
- Six (6) months experience with basic data entry skills, ten-key and PC processing with ability to type with accuracy.
Preferred qualifications:
- Medical terminology course.
- Six (6) months customer service experience in a healthcare environment.
- Six (6) months experience with Microsoft Teams application.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.