Job Description
Associate, Practice Support Specialist (Remote-UK)
locations
Remote – United Kingdom
Remote – Ireland
Barcelona
time type
Full time
job requisition id
79116
About this role:
Under the supervision of a U.S.-based Manager, with mentoring from peers and stakeholders, provide administrative, project, and process support to the Assurance Research & Advisory practice to help maintain and improve business efficiency, effectiveness, and growth. The environment is fast-paced and blends a combination of collaborative interactions and independent work.
What you’ll do:
- Administrative Support: Responsibilities include independently managing senior manager calendar, scheduling meetings across multiple time zones, making travel reservations and processing visa applications, coordinating equipment & supplies for offices/home offices, assisting with on-boarding new team members, and other administrative requests as needed.
- Provide exceptional client service with a positive and professional attitude to both internal and external clients.
- React promptly and follow-through on all requests.
- Proactively communicate with all aligned associates on a regular basis.
- Serve as a knowledge resource for Microsoft Office programs and Gartner business and reporting tools.
- Some travel may be required
- Maintain client lists, distribution lists, team specific databases and trackers, and/or collaborative platforms.
- Co-manage client continuing education credit process(es)
- Ensure processes are properly documented or existing documentation is updated as changes occur.
- Adhere to established policies, processes, and guidelines.
- Process & Project Management: Provide support for Gartner Research & Advisory initiatives and special projects. Will be expected to understand the purpose of and regularly utilize Gartner tracking and reporting tools.
- Support of multiple projects and ongoing processes simultaneously.
- Using Gartner data sources, responsible for some monthly data compilation and assisting with Power BI report production as needed:
- Using Gartner data sources, facilitate accurate and timely reporting, collating information for monthly and quarterly retrospectives, town hall(s), and semi-annual or annual performance reviews.
- Manage or assist with ad hoc projects.
- Utilize team’s project management tool to track project/process progress.
What you’ll need:
- A Levels’ or equivalent with a minimum of five GCSEs grade C or higher (grade 4 or higher in the new GCSE structure), including English.
- 1-2+ years administrative experience (internal or external customers) in a fast-paced environment.
- Proficiency with Microsoft Applications Suite and G-Suite:
- Particularly, intermediate knowledge of Excel–e.g., using formulas and the ability to design and develop Excel or Google Sheet dashboards.
- Strong graphics skills with the ability to develop and update PowerPoint/Google Slides presentations.
- Experience with WebEx and MS Teams
- Experience with or knowledge of Trello.
- Experience managing multiple priority projects and tasks concurrently.
- Excellent writing skills, strong mathematics skills, and an eye for detail.
Who you are:
- Self-starter, must be able to own, manage, and complete projects and tasks with minimal instruction.
- Must be flexible, cordial, poised, efficient, and work well with a wide variety of personalities and across varying levels of seniority.
- Candidate must possess strong critical thinking, interpersonal and collaborative skills.
- Candidate must have a strong sense of personal commitment and ability to embrace change.
- Candidate must be able to communicate and collaborate effectively and demonstrate a client service mindset in all interactions.
- Candidate must be detail oriented and organize effectively.