Job Description
Associate Software Support Specialist
The Associate Software Support Specialist handles issues which are easily resolved. As the incumbent gains knowledge the complexity of issues may increase towards a more moderate level of difficulty. The Associate Software Support Specialist obtains information from sources which are readily available to handle issues.
Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.
Location
Remote
Travel
0-5%
Responsibilities
- Communicate professionally, clearly, and appropriately with clients and coworkers.
- Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.
- Solve problems effectively in an ever-evolving environment.
- Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization.
- Maintain composure under pressure.
- Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
- Work effectively both independently and in a team-oriented environment.
- Effectively utilize available resources.
- Accurately record all details and progress in incident tracking system(s).
- Proactively improve knowledge and develop analytical and technical skills.
Qualifications
- Bachelor’s degree in related field or equivalent experience preferred.
- Excellent interpersonal skills.
- Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Knowledgeable with Microsoft Office.
- Ability to travel preferred (estimated at 0-5% annually).