About the Role
Title:Associate Specialist
Location: Remote, AZ, Remote, CA, Remote, CO, Remote, ID, Remote, IL, Remote, NM, Remote, NV, Remote, UT, Remote, WA
Ref #:7524
Job Category:Finance and Accounting
Posting City:Chicago
State:MN
Job Description:
Description & Requirements
ANDERSEN CORPORATION SUMMARY:
At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America.
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America.
Earning the 2024 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
POSITION PURPOSE:
The Associate Consumer Finance Specialist will execute the Alternative Finance Program which works sales opportunities that were initially turned down and get them financed through coordination with sales representatives and sales managers in the field, the customer, and lending institutions.
JOB RESPONSIBILITIES:
Pull consumer’s credit report, analyze, and determine next steps including which lender to send the application to. Update the workflow system on the status and enter next action notes. Communicate to customer, sales rep and retailer when customer does not qualify.
For qualified customers, enter the application into the lender’s system and check on the status of lender’s decision. Update the workflow system on the status and enter next action notes. Then communicate to the customer, sales rep and consumer finance specialist the status of the application and next steps.
Following up with approved customers by phone to deliver finance terms and any stipulations, answering questions, and overcoming customer objections in order for the sale to move forward. This also includes discussing applications with and influencing lenders to approve the customer.
Gather up the appropriate documents to complete the loan, and ensure loans are signed in a timely manner. Send all documents and/or information to lender to finish processing. Update the workflow system on the status of the application and any issues. Then communicate to the customer, sales rep, retailer and consumer finance specialist as appropriate.
QUALIFICATIONS/SKILLS REQUIRED:
Associate or bachelor’s degree
Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company
Excellent verbal and written communication skills
Strong computer/data entry skills
Detail oriented
High personal integrity
Ability to follow processes and complete tasks in a timely manner
3 years of relatable experience (consumer finance experience or sales/in-side sales/call center experience preferred)