About the Role
Associate Support Call Center Consultant
Raleigh, North Carolina, United States
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
Veradigm Provider
Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.
Our healthcare provider solutions help practices to:
- Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
- Improve practice financial performance and take advantage of the benefits of health information technology innovations
- Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
- Get patients all their specialty medications faster and more easily
Practice Fusion
Practice Fusion is a cloud-based ambulatory EHR platform in the U.S., supporting over 30,000 medical practices in delivering better care to 5 million patients a month. Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.
Practice Fusion also offers services that make healthcare better for everyone—including clinical labs, pharmacies, imaging centers, health systems and other members of the healthcare ecosystem. These partners utilize the Practice Fusion platform to help coordinate care and develop innovative programs that help improve healthcare outcomes, reduce costs, and improve patient experience.
***This position is fully remote. Candidate must be able to work 11am-8pm Eastern Time.***
Support a Team of Go-Getters
Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As an Associate Support Call Center Consultant, you will respond to incoming calls, email and chats from our everyday users – doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.
Are you the right fit?
Are you passionate about customer service? Are you an avid problem solver? Are you typically considered a life-long learner? Are you looking for an environment where you can grow?
What you will contribute:
- Provide phone service, email, and live chat to Practice Fusion’s EHR community
- Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
- Maintain high levels of customer satisfaction by providing fast and accurate responses
- Be a champion of change management with both internal and external customers
- Document and manage customer interactions in our Salesforce CRM system
- Support leadership and actively contribute to key business initiatives
- Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
- Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform
The ideal candidate will have:
- Bachelor’s degree (preferred)
- Previous customer service experience
- Previous call center experience
- Creative and effective problem-solving skills
- Excellent written and verbal communication skills
- Friendly, patient and professional phone demeanor
- Dependable with the ability to work in a fast-paced environment
Requirements:
- Capable of working in a remote setting currently
- Can work 11:00am-8pm EST