About the Role
Auto Bodily Injury – Claim Representative
remote type
Hybrid
locations
Hartford, CT
United States – Remote
time type
Full time
job requisition id
R2416749
Claims Representative – CH09CN
Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers need while improving our performance.
Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance leading to behaviors that put the customer at the center of everything we do.
Key Responsibilities:
- Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and an adherence to statutory guidelines.
- Investigating ABI claims to determine liability exposures and subrogation.
- Handling of injury exposures with attorneys as well as unrepresented parties.
- Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartfords standards of communication.
- Ability to make decisions with the customer at the center of everything we do.
- Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
- Continually evaluate self against performance targets and strive to exceed expectations.
- Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
- Leverage contemporary technology to achieve accurate and efficient claim outcomes.
Qualifications:
- College degree preferred, and/or 1+ years of related customer service experience or applicable insurance knowledge.
- Experience adjusting auto claims in both physical damage and auto bodily injury for a minimum of 2 years (PDO) Familiar with attorney and not attorney repped claims.
- Contributing to a culture of excellence.
- Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
- Passionate desire to help both internal and external customers.
- Ability to embrace change and flourish with industry-changing technology and trends.
- Critical thinking skills inclusive of investigation, decision making and conflict resolution.
- Customer Service.
- Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
- Ability to listen attentively to our customers needs and exhibit empathy during difficult situations.
- Ability to produce clear and grammatically accurate correspondence.
- Organizational Skills.
- Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
- Auto Functional badge preferred.
- Communication and Customer Service DNA badges preferred. (Internal only)
