Job Description
AutoCAD Product & Application Support Specialist (Remote)
Remote
North Andover, MA
Full time
job requisition id
10011850
The AutoCAD Product & Application Support Specialist is responsible for the timely response and completion of customer issues including the design and troubleshooting of advanced electrical and mechanical systems, heat loss calculations, and AutoCAD drafting.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Answer technical questions from any source: phone, email, fax, etc.
- Log customer inquiries and issues into the CRM
- Quote electric floor warming systems
- Design & quote hydronic heating/snowmelt systems using proprietary software
- Generate mat and tubing layouts for hydronic jobs using AutoCAD
- Support sales reps and distributors by providing submittals, manuals, etc. when required
- Build relationships with sales reps and distributors
- Design custom mechanical pumping panels for hydronic radiant and snowmelt applications
- Process custom panels if panel sells
- Aid in the testing process for design software
- Look up part numbers, availability, and other data in the ERP system
EDUCATION:
- High school diploma required. Associates or Bachelor’s degree in technology or engineering related field preferred
MANAGEMENT:
- Does not manage personnel
EXPERIENCE AND REQUIRED SKILLS:
- 2+ years AutoCAD experience
- Experience answering technical questions via phone
- Strong organizational and time management skills
- Ability to handle multiple tasks and varying call volumes
- Ability to work independently and as part of a team
- Ability to adapt and change with circumstances
- Work in office environment
- May occasionally be required to perform job duties outside the typical office setting
- Alternates between sitting, standing, and moving within the work area.
- Must be able to manipulate equipment used in performance of tasks.
- Other demands include but not limited to oral, written, and presentation/communications skills.