Job Description
Bahdini Interpreter
US Remote
Canada Remote
LanguageLine Solutions is Hiring!
- At LanguageLine, we strive for a world in which language and cultural barriers no longer exist.
- Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.
- LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America’s top work-from-home employers.
- Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.
- As an interpreter, you will receive training that is the best in the industry. We’ll ensure that you learn new skills while further developing your skillset.
- We provide numerous opportunities for advancement. You’ll be in a certified ASTM and ISO environment.
- You’ll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.
Join our team now!
Job Description
Work at Home Bilingual Bahdini-English Phone Interpreter
Location: Work at Home position in US/Canada (positions may not be available in all areas)
Position: Phone Interpreter
Position Overview:
- The Bahdini Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Bahdini and English speakers.
- The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
- The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.
- The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices.
- The interpreting sessions may involve simple or complex, technical or non-technical subjects.
- This position does not involve written translation however translators and other skilled linguists are encouraged to apply. The Interpreters translate verbally.
- **This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.**
Principal Duties and Responsibilities:
- Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the interpreting sessions at all times.
- Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
- Maintain punctuality and availability during work hours.
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
- Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Qualifications
- Fluency in Bahdini and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- Legally authorized to work in the US/Canada.
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
- High school diploma or equivalent.
- Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration.
- Ability to read and write the requested languages – highly preferred.
**Based on your location, a post-offer, a pre-employment background check and/or drug screen may be required**
Technical Requirements:
- Dedicated mobile phone for business purposes – Apple iPhone or Android smart phones are acceptable
- High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps.
- Must have access to a quiet space free from background noise or distraction.
Physical Requirements:
- Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday.
- Must be able to operate company provided software and systems to perform all aspects of the job.
- Must have sufficient manual dexterity to type or write.
- Able to lift up to 26 lbs.
- May be exposed to moderate noise levels; i.e. computer, audio, telephone.