About the Role
Bandsaw Application Specialist
Michigan – Remote
Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER
The Application Specialist will be positioned to increase market share in a designated territory through Lenox band saw product testing, machine service, application demonstrations and training seminars. Work in conjunction with salesperson to assist existing and new customers in meeting their own business objectives by selling Lenox band saw products. Support customer service, distribution, and other departments in their efforts to respond to the business needs of customers. Provide technical support to distributors and end users.
The Job:
As a Bandsaw Application Specialist, you’ll be part of our Lenox team working as a remote employee. You’ll get to:
- Solve end-user problems through troubleshooting minor repairs, alignment and calibration of equipment, as well as product performance and trial test in order to achieve optimum product performance
- Promote new products and product lines with distribution and end users
- Coordinate with Territory Account Manager(s) to effectively manage your territory, develop target opportunities and agree upon service/maintenance requests for existing customers
- Utilize SFDC to collect and maintain data about product, machines, materials, end users and distribution, both Lenox and competitive accounts.
- Keep current on machine control systems and learning and applying new product information and application.
- Keep updated on industry by attending trade shows and seminars and on innovative technology
- Keep informed on competitor activities and products
- Maintain, calibrate and troubleshoot distributor welding equipment
- Motivate distributors and keep distributor sales personnel focused on technical services as important value-added service when selling
- Identify end-user application to provide most cost-effective product recommendation that will improve customer’s quality of process as it pertains to their sawing operation
- Educate end-user personnel on the fundamentals of Sawing and how to effectively run a Guaranteed Trial Order (GTO)
- Coordinate and implement technical product and application solutions that extend value to our customers, consumers and sales representatives
- Learn, understand and apply all aspects of The Lenox Advantage, Site Survey Process and reporting tool. Convince customers of the value of LENOX products, running product trials against a competitor that may have a lower price and convincing customers of the benefits of analyzing price vs. cost