About the Role
Title: Benefit Customer Service
Location: Pittsburgh Pennsylvania US
Contact Center
High School or equivalent
Full Time, Temporary
Entry Level
Insurance
First Shift (Day)
Job Description: You are just a click away and you will be a part of a great company and serving the nature by working in Insurance service provider Company.
Kelly Services represents a position for Benefit Customer Service at Pittsburgh, PA.
Location: Pittsburgh, PA
Duration: 3+ Months (Temp to Hire)
Shift: 8:00 am-7:00 pm EST (ext time to 11pm)
Summary:
As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
We provide superior customer service in a work from home environment.
During our busy season you will be expected to work a 40-hour week and overtime when requested.
During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on client need.
Required Qualifications & Experiences:
Ability to type 30 words a minute
High School degree or GED required
Experience working in a customer service related field
Ability to understand and follow oral and written instructions
Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
Essential Functions & Responsibilities:
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Regularly participate in team meetings and training
Perform other duties as assigned
The following are a plus:
Associate or Bachelor’s degree nice to have
Working knowledge of health and welfare and/or defined benefit pension plans
Experience working in a call center environment
Ability to read, write and speak Spanish