About the Role
Title: Benefits Administration Services Associate III
Location: United States
Customer Service & Transaction Processing
Job Type: Full-time regular
Conduent Business Services- Remote
Monday- Friday between 8 am- 6 pm (1hr. break)
Paid 4 weeks of training is $16.15/hr, and after training is $17.50/hr.
Job Description:
About the Benefits Administration Service Associate role:
As a Benefits Administration Service Team member, you will help people daily by taking calls and actively listening while discussing retirement, and/or survivor benefits. You will manage a steady volume of incoming customer calls while navigating multiple systems.
Our associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive customer and client experiences. Your punctuality and dependability are key to our client’s success.
Requirements
We’re looking for people passionate about customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
• Experience in call center environment.
• Previous experience working a caseload or working with retirement benefits.
• Excellent communication skills
• MS Office proficiency, Word and Excel intermediate level
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED
• Ability to complete a mandatory paid training program.
• Previous experience with CIBLO, DB& or KLG tools.