About the Role
Seasonal Benefits Associate – August through December
locations
US Remote
time type
Full time
job requisition id
R9162
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
National Customer Service Association All–Stars Award: Service Organization of the Year.
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Summary of Role
Our Benefits Associates play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.
Salary Information
Hourly rate starting at $15.00
Job Summary
- Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and finding applicable health providers. Answer incoming calls and emails and respond to benefit inquires.
- Place outbound follow-up calls for issues that cannot be resolved during the initial call.
- Provide benefit information to members, about questions and concerns about benefit options. Help members compare and contrast benefits during open enrollment, and members experiencing a change of status or life event.
Minimum Requirements
Education
- High School Degree or GED required
- Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
Experience
- Minimum one year customer service, or employee benefits experience
Other
- Basic knowledge of MS Word and Excel
Knowledge of the following is preferred but not required:
- Coordination of benefits and which plan is primary – (commercial plans, Medicare plans)
- Group Health Plans (fully insured and self-insured)