Job Description
Benefits Customer Service
Location: San Diego, California, USA
17 USD – 17.75 USD/Hour
Description:
Daily Job Duties
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
Answer a high volume of calls throughout the day, place outbound calls when needed and utilize email and chat features.
You will start out on one client, and with your dedication to our clients, you will be cross trained to provide assistance on multiple clients.
You must have the ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
Qualifications:
Ability to work in a fast paced environment
Excellent written and verbal communication skills
Drive and motivation to succeed in performance based position
Desire to pursue a career in health care benefits or Human Resources
Associates or Bachelor’s Degree is preferred but not required
Bilingual: Spanish or French is a bonus
Skills:
Customer service, inbound csr, call center, health care benefits, pension
Top Skills Details:
Customer service, inbound csr, call center, health care benefits, pension
Additional Skills & Qualifications:
-1-2 years in a customer service setting (within healthcare, mortgage, banking finance is highly preferred).
-Ability to multi task and have strong attention to detail
-Ability to maneuver through Windows 7, Word and Excel (overall technical skills)
-Ability to understand and follow oral and written instruction
-Ability to work a flexible schedule and maintain an excellent attendance record
-Ability to type 35-40 WPM and meet global average in all test scores
**Working knowledge of health and welfare and defined benefit pension plans a plus
**Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
Experience Level:
Entry Level