Job Description
Benefits Specialist – Seasonal – Hybrid
locations: St. Louis, MO
time type: Full time
job requisition id: R0006179
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Position:
Benefits Specialist – Seasonal – Hybrid
Position Summary:
Benefit Specialists inform inbound prospective members about Medicare and Health Plan benefit information. They provide a gateway to a Licensed Healthcare Advisor by setting personal appointments, seminars and transferring by phone. Additionally, Benefit Specialists coordinate requests for literature and direct mailings from Sales Reps. Other projects include but not limited to, responding to online chat requests for information, quality assurance call monitoring, producer support assistance, business reply card data entry, other projects as assigned.
Job Description:
Primary Responsibilities
- Responds to inbound phone calls and answers questions from prospective members.
- Enters leads into a Sales Client Record Management System (CRM).
- Schedules home appointments and seminar reservations in CRM.
- Works with a translator service to answer questions about Medicare and Health Plan benefits.
Qualifications
- Above Average phone skills
- Fluent in Microsoft Office products and comfortable using a Sales Client Record Management System
- Excellent communication and customer services skills
- Understands Medicare Regulations around compliance
Working Conditions
- While performing the duties of this job, the employee works in normal office working conditions.