About the Role
Title: Benefits Verification Representative – Chandler, AZ – Work From Home
Location: Chandler AZ USA
Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health/Specialty is offering an exciting opportunity to be part of our Benefits Verification team. This is primarily a WORK FROM HOME position. However, candidates must live within a 75-mile commutable distance from Chandler, AZ, because this person will be required to come onsite for a 3-week new hire training. Training in-person allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience.
As a Benefits Verification Representative, you are a critical liaison between our patients, healthcare professionals and insurance carriers. You will utilize your skills and healthcare industry expertise to efficiently solve insurance-related issues to process patient prescription orders for on-time delivery. In this role, you will work in multiple systems and portals, and handle inbound patient and internal colleague calls, as well as make outbound calls on a daily basis. Successful candidates in this role will embody our heart at work behaviors and possess:
- Excellent computer navigation skills
- Interpersonal skills to put people first and deliver personalized patient experiences.
- Strong attention to detail.
- A solution orientated mindset removing obstacles to make experiences easier and rising to the challenge to help our patients
- A goal-driven work ethic.
This position is full-time and offers overtime during our business peaks. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
On Site Training is Monday through Fridays 8:00am – 4:30 p.m. AZ Time for 3 weeks.
We are seeking individuals to commit to a 40-hour work week. We are offering shifts all seven days of the week, with start times ranging from 8:00am – 11:00am AZ Time (must be flexible for Daylight Savings).
Required Qualifications
– Must live within 75 miles of Chandler, AZ.
– 1+ years of experience in healthcare environment, with experience working with medical insurance, benefits verification, medical billing, or a related field.
– 1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications.
– 1+ years of computer keyboarding experience, skills and aptitude.
– You must have a direct/hardwired internet connection to a modem/router within 10 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.
Preferred Qualifications
– Pharmacy or Healthcare Benefits experience.
– Previous experience working with Prior Authorizations.
– Experience with various insurance plans offered by both government and commercial insurances (i.e., PPO, HMO, EPO, POS, Medicare, Medicaid, HRAs) and coordination of healthcare benefits, including requirements for referral, authorization, and pre-determination.
– Experience with reading, and understanding medical policy information, and utilizing insurance benefit and coverage information to calculate estimated patient responsibility, taking into consideration pre-determination, referral, authorization, and contract terms.
– Experience receiving inbound calls and making outbound calls to patients to explain insurance benefits related to health insurance, and/or discussing patient financial responsibilities.
– Knowledge with using Avaya-One X, Availity, Change HealthCare and/or CoverMyMeds.
Education
– High School Diploma or equivalent work experience.
