Use your Spanish/English fluency to make a difference in people’s lives—all from the comfort of your home.
About TP
TP (Teleperformance) is a global leader in digital business services, helping top brands streamline operations with smart, scalable customer solutions. With over 500,000 team members in 100+ countries, we deliver high-tech support with a human touch.
Schedule
- Full-time
- Remote (Work from Home)
- Must reside in one of the following approved U.S. states:
AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
- Handle inbound calls, emails, chat, and social media support in both Spanish and English
- Resolve billing, account, or technical issues calmly and professionally
- Escalate cases when necessary
- Process payments and respond to support requests
- Record call details accurately for reporting
- Share feedback to improve the customer experience
- Meet performance goals, including sales and service targets
Requirements
- Bilingual (Spanish/English) fluency
- Minimum 6 months of customer service experience
- Minimum 6 months of sales experience
- High school diploma or GED
- Ability to type 25 WPM
- Comfortable navigating Windows operating systems
- Previous call center experience preferred
- Self-motivated and able to work independently
- Excellent communication, problem-solving, and negotiation skills
- Calm, composed, and solutions-focused under pressure
Work From Home Setup
- Download speed: Minimum 15 Mbps
- Upload speed: Minimum 5 Mbps
- Ping under 50ms, no packet loss
- No satellite, mobile data, P2P, or VPN connections
- Quiet, distraction-free workspace
- Proof of internet speed required
Benefits
- Paid training
- Competitive hourly wages
- Full benefits package (medical, dental, vision, 401k, and more)
- Paid time off
- Wellness and engagement programs
- Opportunities for advancement—many senior leaders began as reps
This is your chance to support people, solve problems, and grow your career—all while working from home.
Happy Hunting,
~Two Chicks…