Support patients nationwide with Teleperformance in a full-time, work-from-home role.
About Teleperformance (TP)
TP is one of the largest digital business services companies in the world, with more than 500,000 team members across 300+ languages. Their mission: create seamless, human-centered customer experiences for the world’s top brands. At TP, upward mobility is real — many leaders started exactly where this role begins.
Schedule
- Full time
- 100 percent remote
- Must reside in an approved state (AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY)
Responsibilities
- Support customers by phone, email, chat, and/or social media
- Resolve general questions, healthcare-related concerns, and account issues
- Calmly de-escalate challenging situations
- Escalate calls when needed
- Assist with payment processing when applicable
- Document all interactions for audits and reporting
- Provide call-quality feedback when necessary
- Upsell products/services if required
Requirements
Must Have
- Fluent in English and Spanish
- High School Diploma or equivalent
- 6+ months of customer service experience
- Minimum age: 18
- Typing: 30 WPM or above
- Comfortable with Windows-based computer systems
Preferred
- Customer service or sales experience
- College coursework or degree
- Experience in a structured, metric-driven environment
Key Competencies
- Strong communication and listening skills
- Ability to collaborate with teams and leadership
- Problem-solving and organizational strength
- Emotional intelligence under pressure
- Open to feedback, schedule changes, and evolving policies
- Critical thinking for resolving complex issues
- Solution-oriented mindset with a customer-first approach
Work-From-Home Requirements
- Download speed: 30 Mbps or higher
- Upload speed: 10 Mbps or higher
- Ping under 50ms
- No satellite, mobile hotspot, P2P, or VPN internet
- Proof of internet speed required
- Quiet, distraction-free workspace
Benefits
- Paid training
- Competitive pay
- Full medical, dental, vision, and 401(k)
- PTO
- Employee wellness and engagement programs
- Career mobility and promotion opportunities
TP prides itself on creating a diverse, inclusive culture where employees feel supported, valued, and able to grow.
Happy Hunting,
~Two Chicks…