About the Role
Bilingual Account Coordinator, Collections & Recoveries (Spanish)
Remote, AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
We’re looking for effective communicators with a knack for finding solutions to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Collections and Recoveries team.
This is a full-time, work-from-home position with a 4-day work week and comprehensive benefits.
About you:
You bring strong communication and problem-solving skills, developed in any professional environment where building trust and finding solutions are key priorities.
We’ve found that everyone from seasoned collections specialists, sales reps, servers, and customer service professionals from the retail and hospitality industries are well prepared for success in this role. If this sounds like you – and if you’re ready to launch a career in the financial technology industry – we’d love to hear from you!
The impact you’ll make:
You’ll play a key role in delivering on Mission Lane’s purpose—enabling financial progress—by connecting with customers over the phone in a virtual call center environment to help them improve their financial health. In your day-to-day work, you will:
- Be the voice of Mission Lane, delivering exceptional service and fostering trust.
- Approach customers with dignity and respect to discuss overdue credit card payments.
- Negotiate payment or settlement plans.
You’ll thrive in this role if you:
- Have 1+ year(s) customer engagement experience, in any industry.
- Are 100% fluent in both Spanish and English.
- Are comfortable negotiating, guiding conversations to win-win solutions.
- Use curiosity and good judgment to identify solutions in real time.
- Connect easily with others and enjoy building rapport.
- Stay calm under pressure and quickly recover from tough interactions.
- Communicate clearly, both in writing and verbally, in Spanish and English.
- Are tech-savvy and comfortable learning new software and systems.
- Value feedback and use it to grow and improve.
- Thrive in fast-paced, dynamic environments.
Work location:
- This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.
Workspace requirements:
- A private, quiet, and distraction-free space with no interruptions.
- Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.