Want to put your Spanish and English skills to work while helping people achieve financial recovery? Mission Lane is hiring Bilingual Account Coordinators to join their Collections team in a fully remote role with comprehensive benefits.
About Mission Lane
Mission Lane is a U.S.-based fintech company founded in 2018 with headquarters in Richmond, VA. Focused on financial inclusion, the company provides fair and accessible credit to the nearly 50% of adults underserved by traditional lenders. Backed by over $600 million in equity funding and serving over 4 million customers, Mission Lane is committed to enabling real financial progress through technology, data, and compassionate service.
Schedule
- Full-time, remote (must reside in AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA)
- Training: 3 weeks, Monday–Friday, 8:30 AM – 5:00 PM ET (paid)
- Work shifts: Thurs–Sun OR Sat–Tues, 8:30 AM – 7:30 PM ET
- 100% attendance required during first 60 days
What You’ll Do
- Serve as the voice of Mission Lane in both English and Spanish, engaging with customers by phone
- Identify causes of account delinquency and guide customers toward repayment solutions
- Negotiate and problem-solve with empathy and persistence to achieve win-win outcomes
- Ensure compliance with company policies, procedures, and regulatory requirements
What You Need
- 1+ year of customer service, negotiation, or sales experience
- Fluency in both Spanish and English (verbal and written)
- Clear, confident communication skills in challenging conversations
- Strong problem-solving and objection-handling ability
- Tech-savvy and able to learn new systems quickly
- Growth mindset and openness to feedback
Benefits
- Hourly pay: $18.97 plus performance-based promotion potential within first year
- $100 monthly wellness stipend and $40 monthly internet stipend
- IT equipment provided for remote work
- Health, dental, and vision coverage
- Paid time off, holidays, and parental leave after six months
- 401(k) with company match
Use your bilingual skills to build financial progress for others—and for yourself—with a company that values empathy, collaboration, and growth.
Happy Hunting,
~Two Chicks…