About the Role
Title: Bilingual Account Coordinator, Servicing (Spanish)
Location: Remote, United States
Job Description:
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
We’re looking for thoughtful problem-solvers with big hearts, confident communication skills, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Servicing Team.
This is a full-time, work from home position. We’re currently hiring in AR, AZ, FL, GA, MO, TX, UT, VA and WA.
About you:
You’ve developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.
We’ve found that everyone from recent grads, tenured call-center professionals, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role.
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
Day-by-day, your strong verbal communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit. Your commitment to exceptional customer service will assure our cardholders that their financial well-being is our top priority.
You’ll thrive in this role if:
- You are 100% fluent in both Spanish and English.
- You have 1+ year(s) customer service experience, in any industry.
- You’re curious, use good judgment, and can quickly process situations to find solutions.
- You’re a great listener and find it easy to connect with others and build rapport.
- You stay calm during conflict and recover quickly from difficult conversations.
- You have strong written and verbal communication skills.
- You’re tech-savvy and comfortable learning new software.
- You’re growth-minded, a fast learner, and use constructive feedback to learn and improve.
- You’re adept at handling change and enjoy a fast-paced, dynamic work environment.