Job Description
Title: Bilingual Account Coordinator, Spanish (Remote Friendly)
Location: United States – AR, AZ, FL, MO, NV, PA, TX, UT and VA
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We’re looking for thoughtful problem-solvers with big hearts, the ability to speak easily & confidently in both English and Spanish, and the innate desire to exceed customer expectations, to join our rapidly expanding Customer Advocacy department as Bilingual Account Coordinators.
Bilingual Account Coordinators can choose to work from our beautiful headquarters office in Richmond, VA, or from their homes, or a little bit of both! We are currently hiring remote Account Coordinators in AR, AZ, FL, MO, NV, PA, TX, UT and VA.
The perks include:
- 20 days PTO + 6 paid holidays
- Ability to work 100% remotely or at our office in Richmond, Virginia – or a little bit of both!
- Competitive hourly rate + bonus potential
- Medical, dental and vision coverage, including a 100% company-paid employee-only option
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month Thrive Stipend – to use in any way that helps you thrive
- TONS OF opportunities for advancement at a fast-growing company!
The impact you’ll make:
You’ll drive forward our mission of financial inclusion by serving as the voice of Mission Lane. When our customers speak with you, they’ll know that their financial well-being is your number one priority. In this role, you will work full-time on one of the following teams:
As a Bilingual Account Coordinator on the Servicing or FDI Team, you’ll take calls from current customers and use your communication, critical thinking, and problem solving skills to help them succeed with our products.
As a Bilingual Account Coordinator on the Collections or Recoveries Team, you’ll make calls to customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health.
You’ll thrive in this role if:
- You have 1+ years of experience going above and beyond for customers, in any industry
- You speak both Spanish & English fluently
- You have some sales or negotiation skills, or the demonstrated ability to speak persuasively
- You’re a critical thinker with problem-solving skills
- You’re savvy with the use of technology & software
- You have solid written and verbal communication skills
- You have great interpersonal skills, and an ability to adapt to the situation
- You’re resourceful, resilient, and thrive in a fast-paced environment
- You can multitask while speaking with customers
- You have a High School diploma or GED
If you choose to work remotely:
- A private, quiet, distraction-free, interruption-free work area is a requirement for success in the role.
We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.
- Work: An engaging culture with access to training programs and advancement opportunities
- Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
*Benefits may vary by location