About the Role
Bilingual Automotive Service Advisor
locations
Laval, Quebec (CAN)
Remote– Ontario (CAN)
Remote– Alberta (CAN)
Remote– British Columbia (CAN)
Full time
Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuouslyDriving Whats Right.
ARI has an outstanding opportunity for a Bilingual Automotive Service Advisor.
What will you do?
- Provide accurate documentation on all maintenance and repair events.
- Verify that all repair and maintenance work is necessary and done at a fair price.
- Negotiate repairs when appropriate and document all instances where a cost savings is realized.
- Ensure appropriate preventative maintenance schedule is followed.
- Maintain monthly performance goals at or above the established goal.
- Offers assistance willingly and makes a positive contribution to morale.
- Respond positively to change, remains calm and professional under pressure and accept constructive criticism positively.
- Maintains a professional image and demeanor.
What are we looking for?
- Valid mechanics license 310S or 310T.
- 5+ years technical automotive experience.
- 5+ years relevant experience in a contact center setting (Asset)
- Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
- Bilingual (English/French) a must
- ASE certification or willing to obtain within established timeline set by ARI.