Job Description
Bilingual (Spanish) Call Center Agent – TX Remote
Pay Rate 14.00 Remote, TX
We’re looking for Bilingual (Spanish) Call Center Agents! Earn up to $14/hr. in a fast paced, fun environment, answering incoming calls for existing and potential customers.
These positionshave the opportunity to convert to a full-time employee based on client needs!
Benefits & Perks:
- Weekly paychecks
- Temp-to-hire opportunity
- Benefits from day one – Medical, dental and vision, including Telemedicine!
- Great training and ongoing support through our No New Hire Left Behind Program
- Access to our Employee Assistance Program
- Access to our free online continuing education program
- Career growth opportunities and skill development
- Potential to join our 401K program
- Thorough training is provided, and Supervisors are available at all times
About the Role:
Pay Rate:Earn up to $14/hr.
Available Shift Times:
- Need open availability between 10:00am – 10:pm, Mon – Fri, and some weekends. Shift times will be provided after training
- Training schedule is 9:00 – 5:30 CST, Mon – Fri
Key Responsibilities:
- Answers inbound calls and adheres to call guidelines specified by client service agreements in
terms of quality, performance, customer impact/satisfaction, and efficiency directives. - Captures and enters accurately customer information as directed by program guidelines.
- Demonstrates effective problem-solving skills to ensure the caller is satisfied at the conclusion
of the interaction. - Applies proper telephone etiquette and generally accepted guidelines of professional conduct
on phone interactions to protect the interests of the client, the company, and themselves and to
satisfy various customer situations. Uses effective listening and questioning skills to yield
effective telephone communication. - Adequately fulfills other reasonable duties as assigned.
Key Requirements:
- 6 months call center agent experience
- 6 months customer service and/or retail sales experience
- Bilingual
- High School Diploma or G.E.D.
- Candidate must have a customer service focus
- Candidate must be motivated and demonstrate problem solving skills
- Candidate must possess good verbal communication skills
- Candidate must be able to comprehend, capture and interpret basic customer information
- Candidate must have an adequate attendance history and be dependable
- Candidate must be able to read and understand client program and customer information
- Must have own equipment. Windows 10 or higher. No Chromebook, iPad, or Apple computer