Support patients with empathy and clarity while helping resolve medical balances through Americollect’s “ridiculously nice” service model.
About Americollect
Americollect partners with healthcare organizations to make medical billing less stressful and more human. Our approach centers on compassion, teamwork, and meaningful service. We prioritize empathy, accurate communication, and strong patient relationships while helping clients maintain a healthy revenue cycle.
Schedule
• Full-time or part-time options
• Remote work available for Wisconsin residents only
• Training provided
• Must have a quiet, secure home workspace
Responsibilities
• Make and receive calls in English and Spanish to help patients resolve medical balances
• Negotiate repayment terms that support both patient needs and client requirements
• Collect demographic and insurance information and document details accurately
• Use internal tools and web-based systems to answer patient questions and resolve concerns
• Practice active listening and help diffuse upset patients professionally
• Educate patients about billing processes, payment options, and available programs
• Follow all compliance and industry regulations
• Refer accounts to other departments as needed
• Support a collaborative team culture built on trust, communication, and growth
• Meet established performance expectations and quality standards
• Maintain strict confidentiality and uphold Americollect’s integrity standards
• Complete required training and pursue ongoing development
Requirements
• High School Diploma or GED
• Fluency in both English and Spanish (required)
• Minimum 1 year of customer service experience preferred
• Experience speaking Spanish professionally in customer service required
• Call center experience preferred
• Exposure to collections, medical billing, or healthcare revenue cycle a plus
• Comfortable learning internal systems and navigating multiple tools
• Strong communication, listening, and problem-solving abilities
• Team-oriented mindset with interest in ongoing learning
Benefits
• Fully remote for Wisconsin residents
• Supportive, growth-oriented work culture
• Training and ongoing career development
• Opportunity to make a meaningful difference in patients’ financial experience
If you’re empathetic, bilingual, and ready to support patients while helping a mission-driven organization succeed, this role is worth exploring.
Happy Hunting,
~Two Chicks…