Job Description
Bilingual Remote Care Center Agent
west palm beach, florida(remote)
$16 – $17 per hour
temp to perm
high school
shift: First
work hours: 7 AM – 11 PM
category office and administrative support occupations
reference AB_4321471
Job details
We are hiring for an innovative company that is bringing a new kind of care, built on human connection to communities nationwide! Health plans and employers look to this client to provide vital social support by pairing older adults and families with trained and vetted companions, who provide a helping hand and an open ear and better health.
A qualified candidate would be passionate about helping others, a great communicator, and able to work in a fast-paced environment while also providing the best customer service.
- Works productively in a fast-paced environment
- Collaborates well with peers and cross-functional teams
- Communication skills are clear, precise, and engaging
- Must be Fluent in English and Spanish
- Ability to adhere to work-from-home policy, including, but not limited to a hardwired (Ethernet) network connection and distraction-free environment
- This position is 100% remote with equipment provided (laptop, monitor, HDMI cable, and headset).
- Operating hours are from 7a-11p EST, 7 days a week. You must have open availability within these times including nights and weekends.
- Shift determined after training. Days off will either be Friday and Saturday OR Sunday and Monday. Top scoring graduates will get first pick of shifts in shift bid.
- Training is for 3 weeks M-F 9a-6p EST.
- Need to be available to work weekends
- Starts at $16hr with a chance for a $1 raise after 90 days for all Spanish Speaking Candidates
Responsibilities
Job Details:
- High inbound call volume, engaging with customers, active listening to uncover needs.
- Making recommendations to maximize revenue.
- Always conducting a proactive consultative analysis on new and existing customers to identify needs and customer-centric product solutions.
- Following policy and procedures.
Inbound- could be talking to a pal- or a member for enrollment, or it could be a member asking for assistance.
- This position is 100% remote with equipment provided (laptop, monitor, HDMI cable and headset).
- Operating hours are from 7a-11p EST, 7 days a week. You must have open availability within these times including nights and weekends.
- Shift determined after training. Days off will either be Friday and Saturday OR Sunday and Monday. Top scoring graduates will get first pick of shifts in shift bid.
- Training is for 3 weeks M-F 9a-6p EST.
- Pay starts at $16/h and is temp to hire.
- Spanish Speaking $16 hr until perm and then $1 raise ! $17/HR
- Need to be available to work weekends
- Must keep the web camera on throughout the entire shift (training only) each day.
The essential functions of this role include:
- working weekends
Skills
- Basic Software Skills
- Active Listening
- Empathy
- Customer Service (1 year of experience is required)
- Spanish (1 year of experience is required)
- Basic Computer Skills
- Typing Skills
- Telephone Etiquette
- Follow-up
- Interpersonal Sensitivity
- English (1 year of experience is preferred)
- Call Center Support
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level