Job Description
Bilingual Client & Candidate Care Representative (Spanish/English)
locations
MX_Mexico_Virtual
time type
Full time
job requisition id
R8267
We have great people here and are looking for more. Come join us – you will love it!
Job Title: Bilingual Client & Candidate Care Representative (Spanish/English)
Position Type: Full-Time
Location: Mexico – Remote
About The Role:
Our Bilingual CCC Representatives speak with a variety of clients and candidates from primarily the North and South America regions. We frequently engage with applicants who are applying for positions with our clients to answer inquiries and provide guidance on completing their background check and/or onboarding forms. Bilingual CCC Representatives are also the liaisons between internal fulfillment departments and external clients; helping ensure that the background check process runs effectively. This is a work from home position and representatives will have a designated 8-hour shift during which they are expected to be at their computer handling all needed calls and emails.
This Is What Youll Do:
Professionally assist callers with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.
Respond to questions about our services, results, and provide additional specialized services upon request.
Interacting with clients of various sizes via phone and e-mail contact as well as maintain client relationships.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
Conduct and deliver additional projects as assigned by manager.
This Is What We’re Looking For:
Must be fully bilingual in English and Spanish (reading, writing and speaking).
Must have excellent communication and professional writing skill.
Excellence in analyzing situations and can respond quickly in a courteous and professional manner.
Adapts quickly and is self-driven to learn and understand process.
Ability to perform well under pressure and with time-sensitive projects.
Must be exceptionally reliable with attendance and punctuality.
Typing Speed 60 wpm.
High school diploma or equivalent required.
Prior professional work experience preferred.